REPAIR SERVICE
At HERVÉ, we are dedicated advocates for conscious consumerism, believing that luxury should be both beautiful and enduring. Our free lingerie repair service is a testament to our commitment to sustainability and exceptional craftsmanship. We offer this service to ensure that your cherished pieces maintain their allure and quality, standing the test of time.
DESIGNED TO BE LOVED TODAY,
AND TREASURED FOR ALL TOMORROWS.
HOW IT WORKS
REQUEST A REPAIR > WEAR & TEAR ASSESSMENT > SHIP YOUR ITEMS > RESTORATION > RETURN
1 REQUEST A REPAIR
Send us an email with a detailed description of what needs to be restored on your HERVÉ lingerie - it is always helpful to include photos of the affected areas for better assessment.
2 WEAR & TEAR ASSESSMENT
We will review your request and confirm whether your lingerie is eligible for restoration. Please wait for our confirmation, we will provide you with the shipping address upon confirmation.
3 SHIP YOUR ITEMS
Kindly ensure you hand wash your lingerie before the shipment and place your items in a securely sealed box. You are responsible for the shipment & return costs of your items in return for our free service. We highly recommend to only use a tracked service.
4 RESTORATION
Once we received your items, we will revive your lingerie locally in our atelier and restore it to our best of abilities.
5 RETURN
We will securely return your lingerie using a tracked UPS courier service, kindly note that you are responsible to cover the shipment costs. Duties may apply for overseas shipments but can be claimed back for repaired goods.
WHAT OUR SERVICE COVERS
To maximize the life-cycle of our HERVÉ pieces we offer a repair service to restore products that have suffered general wear and tear over time. This may include:
• Restoring Lace Appliqué
• Shortening / Lengthening of Straps to accommodate Size Changes
• Treating fabric tears or holes
• Replacing hardware
• etc.